Employee Assistance Counseling

Are you struggling with anxiety or depression? Dealing with grief or loss? Need help to manage stress or feelings of burnout? Or are you just looking to develop your communication skills in a safe and supportive environment?

Life is full of challenges, and we all need help handling them sometimes. Life & Work Connections provides diverse entry points to help you build resilience and strengthen the skills needed to address those challenges.

One-on-One Counseling through ComPsych

Free, confidential, short-term counseling is available to all benefits-eligible employees nationwide, their dependents, and members of their households through ComPsych. 

This support includes:

  • Up to 12 counseling sessions per issue per year.
  • Extended appointment times, including evenings and weekends.
  • A diverse, statewide network of providers allows you to select a provider who meets your cultural, clinical, and location preferences.
  • A range of service modes, including in-person, phone, video, and chat options.
  • English- and/or Spanish-speaking counselors and translation services for other languages.

To get connected with a counselor, call 
855-511-9855* (TTY: 800-697-0353) 24/7.

This service is available to all benefits-eligible employees, their dependents, and members of their households.

Using ComPsych services is completely confidential, offered in multiple languages, and offers 24/7 access to support, resources & information.

*This is a new number specific to the University of Arizona. 877-327-2362 is still active.

NEW: Find a Therapist through the ComPsych Portal

Find a Therapist with GuidanceConnect offers several options to help you find the right therapist to meet your needs through their online appointment scheduling option in the ComPsych Portal.

Discover the ComPsych Portal

If you are encounter any issues with ComPsych (such as getting ahold of them by phone, scheduling a timely appointment with a counselor, or the referred counselor is not returning your call), please contact Life & Work Connections as soon as possible for help with these and any other issues. Call: 520-621-2493 or email us at lifework@arizona.edu.

Frequently Asked Questions

When you call, you will speak with a Guidance Consultant, a master’s- or PhD-level intake counselor who will collect some general information about you and discuss your needs. The Guidance Consultant will provide the name(s) of a counselor(s) who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit.

Yes, utilizing Employee Assistance Counseling is strictly confidential. No identifiable information about your participation in the program is provided to your employer.

For routine matters, individuals should be offered an appointment within 5 -7 business days from the day the referral was given. The average time to an appointment is 3 days.

Yes, you can request a specific provider. If that provider is within the network, you can get a referral to that provider. Please note, it does not guarantee the provider has an opening.

ComPsych is constantly expanding its network of providers. If there is someone you would like to see added to the network, please contact Life & Work Connections at lifework@arizona.edu. There is no guarantee a provider can be added, but the university will explore with ComPsych what is possible.

You can call ComPsych and request a different provider. If you have had to consult ComPsych several times for a provider, please contact our office so we can assist.

Yes. You can also access counseling for anxiety, depression, stress, grief, loss , life adjustments and any other emotional well-being needs.

Yes, they are eligible.

They also have access to Counseling & Psych Services (CAPS) if they pay the health and rec student fee. Co-pays for CAPS services may apply. CAPS offers a student discounted rate as an option for all students, but if cost is a barrier for you, please call CAPS at 520-621-3334.

Yes. Employee Assistance Counseling is a confidential benefit for employees, their dependents, and members of their households through ComPsych. 

Services renew a year from the time of your first appointment. If you have a new issue, you can get new 12 sessions before the end of the year. ComPsych provides short-term, solution-focused counseling, and some issues may require longer-term care or a higher level of clinical care, available through your behavioral health benefit in your medical plan.

If you experience any difficulty in using these methods to initiate your service request, please reach out to Life & Work Connections at 520-621-2493 during business hours M-F, 8 AM – 5 PM.

Along with access 24/7 by calling 877-327-2362, you can also use the Send a Question feature on GuidanceResources Online to email a request or the Chat feature when available.

To use the web portal, you need to create an account. Here's how:

  1. Go to guidanceresources.com
  2. Click I am a first-time user
  3. Enter Company/Organization Web ID: HN8876C
  4. Enter a Username (must be 6 characters and no spaces) and Password
  5. Optional: Download the app from Google Play or the App Store.

Additional Counseling Options

Through Your Insurance Provider

To find a mental health provider through your insurance plan, click on your insurance link below.

BlueCross BlueShield

United Healthcare

More Resources for Employees

A family of 5 sitting outside on the grass together

Parenting & Childcare Consultations

In these consultations, we'll help you identify and develop parenting techniques, or identify, assess, and select childcare.

A woman helping an elderly woman with her medication

Adult & Elder Care Consultations

Adult and elder care consultations include a comprehensive review of your loved one's needs and a customized care plan. 

A woman with a laptop on her lap looking at financials while holding her cellphone

Financial Wellness

Get access to financial specialists and advisors who can offer unlimited, objective financial guidance.

Contact Us

Have questions about this program?

Connect with the Life & Work Connections Team
Phone: 520-621-2493
Email: lifework@arizona.edu

Have questions about your benefits?

Connect with the HR Solutions team