Sick and Back-Up Childcare

Sick and backup childcare services are available when there is an unexpected interruption in your regularly scheduled childcare. These services are designed to help support employees in fulfilling work-related commitments and students in fulfilling coursework-related commitments. The University of Arizona offers eligible employees and students up to 10 sick and backup childcare usages per fiscal year. 

Once registered, you can immediately begin using the Sick and Back-Up Childcare Program!

Important Program Information

Program Guidelines

Learn what circumstances qualify for sick and backup childcare services, what the fee structures are, and how to begin using services.

 

 

 

Service Exception Dates

Sick and backup childcare services are not available during academic closures or University holidays. If you have work-related or coursework-related commitments during these times, please call our office at 520-621-1530 at least five days in advance.

 

View Exception Dates (PDF)

Meet the Provider

The University of Arizona Sick and Back-up Childcare Program services are provided by Trusting Connections LLC. 

Remember, to receive subsidized sick and backup childcare, you must first register for the Sick and Back-Up Childcare Program!
 

Meet the Provider

Mom with Child

Requesting Care

Sick and backup childcare can be requested Monday–Friday, 9 a.m.–5 p.m., by phone or email.

 

All requests outside of these hours must be made by calling 888-622-9559.

 

All cancellations must be made by phone at least four hours in advance of service.

Answering your questions about the Sick and Back-Up Childcare Program

Yes. All eligible employees and students must apply each fiscal year to receive subsidized sick and backup childcare services.

No. Eligible University of Arizona employees do not have to pay a membership fee to receive subsidized sick and backup childcare. However, program participants may be responsible for paying the nonsubsidized hourly rate in some circumstances. Refer to the Program Guidelines above for details.

Yes. Registration in the Sick and Back-Up Childcare Program is a two-step process: University registration and vendor registration.

Yes. In the case of two eligible parents – a pair of employees, a pair of students, or an employee-student pair – each may register for the service using their NetID and password.